Cookie Policy — ClaimCMR

This Cookie Policy explains what cookies ClaimCMR uses, why we use them, and how you can control them. For broader information on how we handle your data, see our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to website owners. Cookies do not give us access to your device or any information beyond what you choose to share.

2. Cookies We Use

Strictly Necessary Cookies — No Consent Required

These cookies are essential for the Service to function. They cannot be disabled without breaking core functionality such as login and security. Under the ePrivacy Directive and GDPR, consent is not required for strictly necessary cookies.

Cookie	Purpose	Duration
session_token	Authenticates your login session. Required to stay logged in.	Session (deleted when browser closes)
csrf_token	Cross-site request forgery protection. Secures form submissions.	Session
stripe_session	Maintains state during payment checkout flow via Stripe.	Session
claimcmr_cookie_consent	Stores your cookie consent preferences so you are not asked again.	1 year

Analytics Cookies — Consent Required

These cookies are placed only after you provide explicit consent via the cookie banner. They help us understand how customers use ClaimCMR so we can improve the product. All analytics data is anonymized and used solely for product improvement — never for advertising.

Cookie	Purpose	Provider	Duration
ph_*	Product usage analytics — page views, feature interactions, session data (anonymized)	PostHog	1 year

3. What We Do Not Use

ClaimCMR does not use advertising cookies, third-party tracking pixels, social media cookies, remarketing cookies, or any cross-site behavioral tracking. We never sell data collected via cookies to advertisers.

4. Your Cookie Choices

Analytics consent: Granted or declined via the cookie banner displayed on your first visit. Your choice is stored in the claimcmr_cookie_consent cookie.
Withdraw consent: You can withdraw analytics consent at any time by clicking the “Cookie settings” link in the footer. Withdrawing consent does not affect Service functionality — all core features continue to work without analytics cookies.
Strictly necessary cookies cannot be disabled without breaking login and security functionality. If you disable them via browser settings, you will not be able to use the Service.

5. Managing Cookies via Your Browser

You can also control cookies through your browser settings. Instructions for major browsers:

Google Chrome: Settings → Privacy and security → Cookies and other site data
Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
Apple Safari: Preferences → Privacy → Manage Website Data
Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data

Note: blocking all cookies in your browser will prevent you from logging in to ClaimCMR.

6. Changes to This Policy

If we add new cookies or change how we use existing ones, we will update this policy and notify users via the cookie banner or email where required. The “last updated” date at the top of this page reflects the most recent revision.